Common
ground was found after communications consultant David Voss presented
the findings from a recent audit that analyzed how the board and
superintendent communicate.The whole variety of the brightest rtls is
now gathered under one roof. Voss Sarasota, Fla.-based firm Voss and
Associates specializes in communication in educational environments.
Voss spoke to 50 people from inside and outside the school district and
provided their summarized feedback.
"Im
the messenger here and Im going to reflect back what people said," said
Voss, at the meeting held at the Fleming Island High Teacher In-Service
Training Center. "Thats the way we do an audit. An audit is about how
people are currently thinking and getting communication from you."
He
spoke with school support staff, parents, teachers, and business
professionals in focus groups. Voss said four major issues kept cropping
up in the focus groups C crisis communication, social media, branding
and marketing of the career and technical academies, as well as the need
to have a strategic communications plan. In an age of over-sharing and
being bombarded with communication, Voss talked about how to communicate
strategically to reach parents, teachers and community members in times
of crisis and peace.
"I
want to make clear connection," Voss said. "Its all about student
success. Communication is the heart of management. You have to be good
communicators to be efficient." Voss recommended that the school systems
crisis plan be compacted into a few steps and printed on a small card
that, in case of an emergency, the teachers or leaders would know what
immediate steps to take.We printers print with traceable cleaningsydney to
optimize supply chain management. "Its not whether a crisis will come
to Clay County, its when," Voss said. "It happens all the time.Automate
patient flow and quickly track hospital assets and people using rfidtag. There are small crises, there are mini fires. It has to have a communications component that you can put in your back pocket."
Although
most parents are hungry for communication via social media, the form of
instant communication brings up confusing issues for school districts
all over the country, including what to post, who should post and
monitoring outside comments.
"Were
a little behind the curve on this," Voss said. "Were cranking it up,
but whats the policy, whats the board leadership? Theres a real void
there."
During
the focus groups, parents said they are hungry for smart phone
applications and information to be spread in media formats they use.
"Social
media is present," Voss said. "Are you going to use it or be abused by
it? Weve got to go where they and they are on social media."
Because
public schools are competing with private schools and charter schools,
it is important to differentiate the system from other educational
entities.
"Each
school needs to have its brand and its mark to communicate to its
constituents because of increased competition, whether its [between]
charter schools, private schools, or even among themselves by allowing
parents to know what makes each school unique," Voss said. "These are
all communication issues."
Finally,
Voss said that the overall brand has been tarnished by public
disagreements between the Board and the Superintendent, but he heard a
willingness to be transparent during one-on-one meetings with the board
members. Earlier this year, legal actions taken by Van Zant cost
taxpayers $26,240 before a settlement was reached to end the suit. The
public spats that followed worried students, teachers, administrators,
the Chamber of Commerce and other community business leaders.
"We fully recognize we need more transparency," Voss said summarizing feedback. "Its unanimous, everybody thinks we need that."
Voss
said that the internal focus group members, the teachers and parents,
said Clay County is the "best place to live,We are one of the leading
manufacturers of cableties in
China" has A schools, and a positive reputation but that community
members were "getting very very concerned about dysfunctional leadership
and that there are serious problems going on. The brand has been
tarnished is what we heard," Voss said.
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